Appointment Terms & Cancellation Policy
Last updated: July 2026
Thank you for choosing Autumn Renewal. My aim is to provide every client with a calm, unhurried and professional experience. The following policy helps ensure appointments run smoothly and that sufficient time is available for everyone.
Booking an Appointment
Appointments can be booked online through the Autumn Renewal website or by contacting me directly.
Your appointment is confirmed once you receive a booking confirmation by email.
Please ensure the contact details you provide are accurate so I can contact you if necessary.
Payment
Payment is due at the time of booking unless otherwise agreed.
Secure online payment is available through the booking system.
Before Your Appointment
For Reiki appointments, you may be asked to complete a short consultation form before your first visit. This helps me understand your needs and tailor the session appropriately.
For Home Energetics services, I may contact you before the assessment to discuss your property and any relevant information that will assist the review.
Arrival
Please arrive at the agreed time for your appointment.
If attending in person, arriving up to 5 minutes early allows time to settle before your session begins. Please pay attention to any ‘DO NOT DISTURB’ signage as I may be completing the treatment of a previous client.
If you arrive late, your treatment time may need to be shortened to avoid affecting subsequent appointments. The full appointment fee will still apply.
Cancelling or Rescheduling
Life is sometimes unpredictable, and I understand that plans can change.
If you need to cancel or rearrange your appointment, please provide at least 24 hours' notice whenever possible.
Appointments cancelled with more than 24 hours notice may be rescheduled without charge.
Appointments cancelled with less than 24 hours notice may be charged in full, except where there are exceptional circumstances and at my discretion.
Missed Appointments
If you do not attend your appointment and have not made contact beforehand, the full appointment fee will normally be payable.
If I Need to Rearrange
Very occasionally, unforeseen circumstances may mean I need to rearrange an appointment.
If this happens, I will contact you as soon as possible to offer an alternative appointment or, where appropriate, a full refund of any payment already made.
In Person Home Energetics Appointments
Please ensure that I have safe and reasonable access to the property at the agreed time.
If access is unavailable when I arrive, or the appointment cannot proceed for reasons outside my control, the appointment may be treated as a late cancellation.
Remote Home Energetics assessments require accurate floor plans, photographs or other information where requested. Delays in providing this information may delay completion of your report.
Health and Wellbeing
If you are feeling unwell with a contagious illness, I kindly ask that you contact me to rearrange your appointment.
Reiki is a complementary wellbeing practice and is not a substitute for medical diagnosis or treatment. If you have concerns about your health, please seek advice from an appropriately qualified healthcare professional.
If I determine that I am unable to treat you or provide a Home Energetic assessment, due to concerns about notifiable diseases, client or practitioner safety or any other justifiable reason, I will provide a full reimbursement.
Children and Young People
Appointments for anyone under the age of 18 must be booked by a parent or legal guardian.
A parent or legal guardian must remain present throughout the appointment unless otherwise agreed.
Questions
My aim is always to be fair, understanding and flexible where circumstances genuinely warrant it, while also respecting the time reserved for every client.
If you have any questions about booking or your appointment, please get in touch.