Privacy Notice & Cookie

Last updated: July 2026

At Autumn Renewal, I understand that when you contact me or choose to use my services, you are placing your trust in me. Protecting your personal information is an important part of that relationship.This Privacy Notice explains what information I collect, why I collect it, how I use it, and the choices and rights you have under UK data protection law.

Who I Am

Autumn Renewal is a complementary wellbeing practice operated by Alison Hughes, offering Reiki treatments and Home Energetics assessments.If you have any questions about this Privacy Notice or how your information is handled, please contact:
Email: Alison@autumnrenewal.co.uk

What Information I Collect

Depending on how you interact with Autumn Renewal, I may collect:Your nameEmail addressTelephone numberPostal address (where required for home assessments)Information you provide through contact formsAppointment booking informationCorrespondence by email, telephone or other agreed methodsPayment records relating to services providedInformation you choose to share during Reiki consultationsHome assessment information, including property details and observations relevant to the service requestedWebsite usage information collected through cookies where you have given consentI only collect information that is relevant to providing my services or responding to your enquiry.

How I Collect Your Information

Your information may be collected when you: Submit a contact form, Book an appointment, Email me, Telephone me, Complete a consultation form, Request a Home Energetics assessment, Purchase a service, Visit this website and consent to optional cookies

Why I Collect Your Information

I use your information to:Respond to your enquiriesArrange and manage appointmentsDeliver Reiki treatmentsCarry out Home Energetics assessmentsMaintain appropriate treatment recordsProcess payments and issue invoices where applicableCommunicate with you regarding appointments or services you have requestedMeet legal and accounting obligationsImprove the website through anonymous analytics where consent has been givenI will never sell your personal information or share it for unrelated marketing purposes.

My Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), I process personal information using one or more of the following lawful bases:Consent – where you have agreed for me to contact you or where optional website cookies are used.Contract – where processing is necessary to provide the services you have requested.Legal obligation – where I must retain certain information for accounting or legal purposes.Legitimate interests – where it is reasonable and necessary to operate my business while respecting your rights and privacy.

Confidentiality of Consultation and Treatment Records

Any personal information you choose to share during Reiki consultations or Home Energetics appointments is treated with respect and confidentiality. Consultation notes and treatment records are kept securely and are only used to support the continuity and quality of the services I provide. They will not be shared with anyone else unless you have given your explicit permission; I am legally required to do so; or disclosure is necessary to protect someone's safety or comply with the law.

Who I Share Information With

Where necessary, I may share information with trusted service providers who help me operate my business. These may include: Squarespace (website hosting)My appointment scheduling provider, Google Workspace (email and calendar)Secure payment providers, Professional accountants where legally required. These organisations process information only as necessary to provide their services and are expected to maintain appropriate security and data protection standards. I do not sell or rent your personal information to third parties.

How Long I Keep Your Information

I only keep personal information for as long as necessary. Typical retention periods are : Enquiries that do not become clients: up to 12 months. Appointment and service records: for as long as reasonably necessary to provide ongoing services and meet legal or professional obligations. Financial records: retained for the period required under UK tax and accounting legislation. When information is no longer required, it is securely deleted or destroyed.

Website Cookies

This website uses essential cookies to operate correctly. With your permission, optional analytics cookies may also be used to understand how visitors use the website and help improve its content and performance. You can change your cookie preferences at any time. Please see the separate Cookie Policy for more information.

Cookie Policy:

Cookies are small text files stored on your device that help websites function correctly. Autumn Renewal uses:

Essential cookies

These are necessary for the website to operate, including security, page navigation and appointment booking.

Analytics cookies (optional)

With your permission, analytics cookies help me understand how visitors use the website so I can improve its content and usability. These cookies do not identify you personally. You can change your cookie preferences at any time using the cookie settings available on this website. Some services used by this website, such as Squarespace Scheduling may place their own cookies. These services operate under their own privacy policies.

Your Rights

Under UK data protection law, you have the right to: request access to your personal information; request correction of inaccurate information; request deletion of information where appropriate; request that processing be restricted in certain circumstances; object to certain types of processing; withdraw your consent where consent is the legal basis for processing; request a copy of the information you have provided in a portable format where applicable. If you wish to exercise any of these rights, please contact me using the details above.

Making a Complaint

I hope to resolve any questions or concerns directly. If you believe your personal information has not been handled appropriately, you also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Changes to This Privacy Notice

This Privacy Notice may be updated from time to time to reflect changes in legislation or the way Autumn Renewal operates. The latest version will always be available on this website.